Business English

    01. Why is the HR department sending this email?

    To: All staff
    From: HR Department
    Please remember that your manager must agree any holiday dates before you complete a form.

    to ask staff for some informationto explain how something is doneto tell managers about a problem

    02. Finefoods requires an agent to:

    Job opportunity: FINEFOODS
    Agent required for nationwide distribution. Some experience in food retail an advantage. Refrigerated van provided.

    own a suitable vehicle for a specialist in food distribution.deliver goods all over the country.

    03. Staff should tell Jane Fellows

    To: All staff
    Subject: Accounts Course
    Staff wishing to enrol for the Accounts course should contact Jane Fellows, who needs to know numbers.

    how many people have enrolled for the course.if they are interested in doing the course.which of the courses they have decided to do.

    04. Contact Neil Smith if you want to

    Phone Neil Smith at our showroom for a free quotation, or to arrange a visit from our representative.

    obtain information about the company's prices.arrange a visit to the showroom.speak to a representative about special offers.

    05. Crash Course in satisfying your customers

    You suspect that your customers aren’t as happy as they once were. First, existing customers seem to be __________ you for the competition almost as fast as you can get new ones. Second, your company has started to become the butt of bad jokes at conferences and in the press. So how do you set about measuring, and improving, your customers' satisfaction?


    It's important to see things through their eyes. You can __________ your service for yourself, or watch your customers using it. A further option is to carry out some qualitative research with your customers.


    Whichever way you choose, the objective is to identify the __________ on which customers will form their judgement of your service, so you can frame your questions accordingly.


    It would be foolish to think you could know all of those questions, let alone their answers, at the __________.


    But your reputation is at __________ if you fail to deliver. Don't embark on a customer-satisfaction exercise unless you are prepared to act on the results. If you ask people what they are unhappy about and then do nothing about it, you will leave them more disillusioned with you than ever.


    And remember that it’s a __________ target: today’s satisfied customer is tomorrow’s bored one.


    A service level that __________ the button today may be considered downright sloppy in six months’ time, such is the pace of change.


    So keep saying to yourself, 'Let's find out where our performance falls below expectations, and then see what we can do about it.'

    06. Reid Joinery – experts in wood

    Reid Joinery was established by Gordon Reid 15 years ago as a small company specialising in wooden structures, from floors to staircases. Since then, we have evolved significantly.

    We attribute our success to the dedication and expertise of our workforce, which __________ from six apprentices to permanent employees who are highly qualified and experienced.


    Reid actively __________ employees to progress through the company, and many of the current surveyors and site managers launched their careers on the Reid workshop floor.


    Quality is at the forefront of Reid’s philosophy and each new project, whatever its size, is __________ with the same dedication and completed to the highest quality standards. This enthusiasm is reflected in the numerous industry awards the company has received.


    At present, Reid is __________ in the refurbishment of a major concert hall in London, with particular responsibility for the stage and acoustic panels.


    This is our largest project to date, and is expected to be completed within __________ and on schedule.


    Reid’s varied project __________ includes numerous blue chip companies, such as the BBC and Shell.


    Perhaps one of our most prestigious projects was restoration work we carried __________ at Windsor Castle. However, our focus is not upon corporate clients alone: many private residences, too, have been refurbished for clients.


    07. Business case study: OFC Co-operative

    This week we take a look at the Scottish company, OFC Co-operative.

    OFC Co-operative is a supplier of industrial chemicals and, in terms of job applications, it is currently one of the most popular employers in Aveburn. Unlike a number of its competitors, which are currently __________ at a loss, OFC has reported its most successful year ever, mainly due to a major new contract early in the year.


    The company has plans to expand its core business in the coming year. A key factor in the company’s success has been its wish to create a highly skilled and motivated workforce, as highlighted in its mission__________.


    One of Stewart Green’s first actions on becoming the new Managing Director last year was to__________ his employees’ training needs.


    He then established a training programme to enable all staff to work towards nationally__________ qualifications.


    The cost of this ambitious scheme was partially met by local enterprise agencies. Stewart said that motivating his staff was very important for him, adding, ‘As well as making sure employees have__________ to training and good working conditions,


    I’ve tried to ensure that staff at all__________ of the company are fully informed about the activities of the co-operative and are made to feel part of a unique organisation.


    ’ The future of the company is__________ good. Having invested in both training and new facilities, this co-operative is now a major supplier of premium products, not just in the UK, but throughout Europe.


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